The Drive Hive operates a “No Quibble Refund Guarantee”. If you decide you no longer wish to have driving lessons through The Drive Hive, we will refund any funds remaining in your account in line with the refund terms below, without charge.
For security reasons, any refund of your funds will be made back to the card from which the original payment was taken. If for any reason those card details have become invalid before any refund can be made, The Drive Hive reserves the right to verify the identity of the person requesting the refund and seek verification of the validity of any alternative card or bank account details provided by you.
Our “No Quibble Refund Guarantee” only applies to funds initially paid to The Drive Hive and held on your behalf in the client account.
Any funds paid directly to your instructor are not protected by this guarantee.
Funds paid to us for prepaid driving lessons to be provided by your instructor must be applied to driving lessons by you within six months of the date of your original payment. You acknowledge that after the expiry of this six month period, you won't be entitled to a refund of any funds not applied to driving lessons or to utilise these funds for booking further driving lessons.
If, at any point during this six month period you determine that you do not wish to take any more of your prepaid driving lessons, you are entitled to a refund of the balance of your funds. To request a refund, contact us.
You can only pay for driving lessons via the methods outlined above. You cannot pay for driving lessons via any other method and neither The Drive Hive nor your instructor accept any liability for monies for lessons paid for by any other method than those outlined above.
We don't for example arrange driving lessons through any social media channel or auction site or any other website. Where a partner promotion offers discounted lessons, a promotion code will be provided to enable you to purchase the discounted lessons on our website or through our contact centre. If you're in any doubt about the validity of any offer you find, online or elsewhere, for driving lessons with an instructor on our website, contact us to check.
Booking fees
A booking fee of £3.49 (inc VAT) is payable for any lesson package including blocks of cash or gift vouchers purchased though The Drive Hive. We charge this fee to administer the booking process on your behalf between you and your instructor and to contribute to the cost of administering your funds in the client account.
The Drive Hive redeeming prepaid lessons
You and your instructor are responsible for agreeing such matters as the timing, location and duration of individual driving lessons.
You must notify your instructor of any matters existing at any time that may affect your ability or entitlement to have driving lessons, for example, but not limited to, any lack, or loss, of a valid driving licence.
Your instructor cannot guarantee that they will be available each time you choose to request a driving lesson. It is your responsibility to agree and confirm the timing of lessons with your instructor.
Driving lesson prices vary throughout the UK and therefore the driving lesson prices quoted to you when you pay are only applicable in the postcode area the driving lesson was purchased for.
If you subsequently choose to take a driving lesson in an alternative location, the prevailing driving lesson price in the new area could be different from the original driving lesson price quoted or paid.
In such an event, the number of hours of driving lessons purchased will be adjusted up or down to reflect the change in driving lesson price.
The price per hour for driving lessons may change from time to time but other than in the circumstances noted immediately above in respect of a change of area for driving lesson delivery, driving lessons purchased prior to such a change will be delivered to The Drive Hive at the price originally paid.
Cancellation policy
You must give at least 48 hours’ notice to your instructor if you wish to cancel or re-arrange a booked driving lesson. Failure to do so may result in your instructor charging you the full amount for that driving lesson.
Any disputed transaction will be promptly and fully investigated by The Drive Hive. The result of the investigation will be communicated to both parties. No payment from your funds in your Client Account will be made to either party until the investigation has been completed to the satisfaction of The Drive Hive.
Transferring prepaid lessons
You cannot sell or transfer driving lessons which have been purchased in your name to any other person.
Paying your instructor directly
You can also pay for lessons by paying your instructor directly without involving The Drive Hive. Your instructor will confirm which payment methods they can accept.
If you pay your instructor directly you should obtain a receipt. The Drive Hive does not accept any responsibility for any payments you make directly to your instructor.